Legal
Privacy Policy
Last updated: 28 June 2026
This policy explains what personal information Kent Web Design collects, why we collect it, and what we do with it. We have kept it short and in plain English.
Who we are
Kent Web Design (“we”, “us”, “our”) is a web design business serving businesses across Kent. This policy covers our website at https://kentwebdesign.com. For anything about your data, email us at hello@kentwebdesign.com or call 01622 278991.
What we collect
We only collect what you give us. When you fill in our contact form, we collect:
- your name
- your email address
- your phone number, if you choose to give it
- your business name and current website address, if you choose to give them
- what you need (the project type) and the message you send us
Our website host and security provider also automatically log basic technical data such as your IP address and browser type. This is standard for any website and helps keep the site secure and working. We do not ask for or store special category data such as health or financial details.
How we use your information
We use the details you send to:
- reply to your enquiry and answer your questions
- prepare a quote and discuss your project
- provide our services if you decide to work with us
Our lawful basis for this is “legitimate interests” (responding to an enquiry you have started) and, where you go on to work with us, taking steps to enter into a contract. We do not sell your data, and we do not use it for advertising.
Cookies
Our website uses only the essential and functional cookies needed to run the site, keep it secure, and load it quickly through our hosting and content delivery providers. We do not currently use advertising or analytics tracking cookies. If that changes, we will update this policy and ask for your consent where the law requires it.
Our pages load fonts from Google Fonts, which means Google may receive your IP address when a page loads. You can control cookies through your browser settings.
Who we share it with
We do not sell or rent your information. We share it only with the trusted providers that help us run the business, and only so they can do that job:
- our website hosting provider (WP Engine)
- our website security and content delivery provider (Cloudflare)
- our email delivery provider, which sends us your enquiry (Mailgun)
These providers act on our instructions and are not allowed to use your data for their own purposes. We may also share information if the law requires us to.
Sending data outside the UK
Some of our providers are based outside the UK. Where your information is transferred outside the UK, we rely on appropriate safeguards, such as UK-approved standard contractual terms, to keep it protected.
How long we keep it
We keep your enquiry details for as long as we are in contact about your project, and for a reasonable period afterwards for our records. If you do not become a client, we delete your enquiry once we no longer need it, normally within 24 months of our last contact. If you become a client, we keep what we need for as long as we work together and as long as the law requires.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the information we hold about you
- ask us to correct anything that is wrong
- ask us to delete your information
- ask us to restrict or stop using it
- object to how we use it
- ask us to transfer it to another provider
To use any of these rights, email hello@kentwebdesign.com. We will respond within one month.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator, at ico.org.uk.
Changes to this policy
If we change this policy, we will update the date at the top. Please check back from time to time.